Archive for category: Uncategorized

 

Ref: Rostie Job ID# 3336

As a member of the North American Sales organization, the Senior Sales Executive is a true “hunter” with a proven track record generating new business and expanding market share. He/She will be comfortable positioning commercial asset management solutions and products to senior level executives. In addition to having 8+ years of sales experience, the ideal candidate will possess excellent verbal, written, interpersonal and relationship selling skills. Excellent opportunity for a strong sales hunter with good command of the asset management, fin-tech space to have long-term, high earning potential through increased market penetration.

Essential Duties/Responsibilities

• Generate demand to grow and maximize sales revenue
• Build pipeline across assigned territory through cold calling, business development, and networking initiatives
• Develop and execute sales strategy within assigned territory/market segment
• Lead a cross-functional field team in delivering compelling demonstrations that display the product’s value proposition
• Identify prospects, build pipeline, and conduct effective, consultative meetings with prospects to assess needs/solutions analysis
• Develop and maintain a database of potential and existing opportunities
• Develop and maintain high-level relationships with key decision makers
• Identify and understand key decision makers, users and influencers
• Generate and follow up on proposals/offers to prospects
• Manage full sales cycle: Develop, advance, and close sales opportunities and software agreements
• Work in close coordination with executive management and other internal teams (Client Services, Marketing, Pre Sales)

 Requirements

• Bachelor degree in business administration, finance or accounting or equivalent professional experience
• 8+ years of experience running the full sales cycle (cold call to close) of a complex solution; selling into traditional investment/asset managers
• SaaS sales experience
• Must have exposure and proficient understanding of the asset management market, or a demonstrated ability to sell into this market
• Must possess a Hunter Mentality and exert an abundance of confidence
• A self-starter who is not afraid of taking the initiative and generating their own ideas on how to find and grow new business
• Persistent and motivated to overachieve against target
• Proven record of exceeding revenue targets, including achieving annual multi-million-dollar sales goals
• Superior presentation skills, both oral and written
• Excellent organizational and time management skills
• Ability to work independently but within a team environment
• Highly energetic, pro-active, and creative
• Ability to close deals
• Travel as needed up to 50% (domestic U.S.)

Competencies

• Task Management – Organizing and prioritizing tasks. Managing time to maximize personal productivity. Estimating task duration and completing tasks when promised. Multi-tasking.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Making good decisions and solving problems while under pressure.
• Attitude & Teamwork– Projecting confidence tempered with humility. Must be a team player willing both to steer the team towards success and to fully support the team when others are steering.
• Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Please contact Pam Inglis for more details at pinglis@rostie.com

 

It’s #TechTuesday – and Rostie & Associates is cooking with new roles across North America!

Looking to make a career change? Check out some of our #Hot Jobs!

Level 3 – Technical Specialist (Support) – London, ON

• JOB ID: 3318
• London, ON, Canada

Our client is a fast-growing, Canadian IT support and solutions company that offers great benefits, lots of room for growth, encourages training and a good work life balance. Their people are fun and are proud to say that they are “geeky”. Above all, they take pride in what they do.

This is a great opportunity to work in a rewarding work environment with a forward-thinking company leading the SMB technology management space. We are looking for someone who is a good fit with our existing service team, who has excellent organizational skills and who can work both as part of a team or independently. This individual will be responsible but not limited to providing our highest tier technical support related to computers systems, networking, server hardware or software while also being an escalation point to level 1 and 2 technical team members. This position will be a high-level resource for business customers and will perform advanced analysis and troubleshooting to rectify any issues or problems and, if necessary, take ownership and resolve from end to end.

Essential duties and responsibilities:

Primary Level 3 Technician Responsibilities:

• High level technology support to a broad range of businesses.
• Triage/Document all issues, troubleshooting steps and final resolution in helpdesk ticketing system.
• Track and resolve customer support tickets as assigned
• Develop and conduct basic training programs for L1 and L2 on how to use hardware and applications; draft user manuals and/or document process and procedures.
• Provide highest tier support for clients and specialized projects.
• Act as highest tier escalation point for L1 and L2 technicians.
• Assist the team with technology projects and deployments as needed.
• Regularly communicate with customers, coworkers, and management.

Primary Level 3 Technician Responsibilities:

• High level technology support to a broad range of businesses.
• Triage/Document all issues, troubleshooting steps and final resolution in helpdesk ticketing system.
• Track and resolve customer support tickets as assigned
• Develop and conduct basic training programs for L1 and L2 on how to use hardware and applications; draft user manuals and/or document process and procedures.
• Provide highest tier support for clients and specialized projects.
• Act as highest tier escalation point for L1 and L2 technicians.
• Assist the team with technology projects and deployments as needed.
• Regularly communicate with customers, coworkers, and management.

ADVANCED TECHNICAL SKILL SETS REQUIRED:

FIREWALLS

• Security – Implementation and troubleshooting
• Connectivity issues and intermittent problems.
• Vendors – FortiGate, Meraki, Sophos, Cisco, Juniper

VPN

• Configuring – Site to Site, Device to Site, Mesh setup between multiple sites
• Troubleshoot – Application problems over VPN, Performance issues, Routing issues
• Vendors – FortiGate, Meraki, Sophos, Cisco, Juniper, Microsoft

VLAN

• Configure – Multiple VLANS with separation for security and management separation
• Troubleshooting – Security, Inter VLAN routing, policies
• Vendors – FortiGate, TP-Link, Ubiquity, Cisco, Meraki

NETWORKING

• Making sure that all networking devices are configured securely and correctly

DATA CENTER

• Configure – FortiGate, VLANS, SSL’s, VPN’s, Security, Server Clusters, Backups
• Troubleshot – Security, Connectivity, VPN’s Performance, Server Crashes

CITRIX

• Configure – NetScaler, Remote App, Remote desktop, VDI, Security
• Troubleshoot – Connectivity, Performance, Reliability
• Configure – Hosts, Virtual Machines, Resources, Networking, Security
• Troubleshoot – Connectivity, Performance, Resources

SAN

• Configure – Switches, Networking, SAN Setup & Security, Resources, Backup
• Troubleshoot – Connectivity, Performance, Security, Reliability

Routing and Remote Access

• Configure – Remote Desktop Gateway, VPN, Remote Desktop Services, Request and Install SSL Certs
• Troubleshoot – Connectivity, Performance, Security, SSL

SQL

• Configure – Installation, Security, Resources, Accessibility, Backups, Maintenance
• Troubleshoot – Connectivity, Performance, Security, 3rd party connectivity
• Tenant creation, management, setup, migrations and provide troubleshooting as needed for Clients and L1/2 technicians.

Responsible to:

Manager of Service and Operations

Responsible for:

Supporting Technicians Level 1 (Help Desk) and level 2

Qualities we look for:

• Proactive with strong problem-solving skills
• Strong interpersonal, analytical and organizational skills
• Strong written and verbal communication with effective client follow up skills.
• A determination to achieve and succeed
• Team orientated player
• Ability to multitask
• The willingness to listen to feedback and use it to improve

Requirements:

• Excellent hardware and software troubleshooting abilities.
• Excellent communications/customer relationship skills
• Advanced knowledge of desktop operating systems
• Advanced knowledge of Microsoft Office applications
• Advanced knowledge of networked workstation and server configurations
• Advanced knowledge in Routers and Network Switches configurations
• Excellent organizational skills
• 5+ years of server/desktop/networking experience
• Previous experience working in an MSP a plus
• A+, Network +, Security+, MCSE, MCITP, MSCA, CCNA or equivalent a plus

This position will be on-site at employers location and some client visits may be required.

Contact: Rostie & Associates – rostie@rostie.com

Sales Executive – Lending & Leasing Software

• JOB ID: 3313
• Remote – USA

As a member of the North American Sales organization, the Sales Executive is a true “hunter” with a proven track record of generating new business and expanding market share. This representative will focus on managing a pipeline, the sales process and closing of deals. You are comfortable positioning lending and leasing software solutions and products to business/IT stakeholders and senior level executives. In addition to having 4+ years of sales experience preferably in the financial software arena, the ideal candidate will possess excellent verbal, written, interpersonal and relationship selling skills.

Excellent opportunity for a strong sales hunter with good command of the fin-tech space to have long-term, high earning potential through increased market penetration.

Essential Duties/Responsibilities:

• Generate demand to grow and maximize sales revenue
• Build pipeline across assigned territory through prospecting, business development, and networking initiatives
• Develop and execute sales strategy within assigned sales territory/book of clients Identify prospects, build pipeline, and conduct effective, consultative meetings with prospects/clients to assess needs/solutions analysis
• Develop and maintain potential and existing opportunities
• Generate and follow up on proposals/offers to prospects/clients
• Manage full sales cycle: Develop, advance, and close sales opportunities and software agreements
• Work in close coordination with executive management and other internal teams (Client Services, Marketing, Pre-Sales)
• Actively contribute to knowledge sharing within the organization on client needs, trends and context as well as industry experience in support of the advancement of the client’s suite of products and services.

Requirements:

• Solid track-record of successful direct, full life cycle (prospecting to close) selling experience to commercial banking and/or small business banking customers
• Bachelor’s Degree (Finance/Technology discipline preferred).
• Strong industry experience preferred, specifically in commercial banking and leasing, with the ability to communicate with senior portfolio managers, credit officers/managers, risk managers/officers and C-level executives.
• Highly energetic, pro-active and creative.
• Superior communication and presentation skills, both oral and written.
• Available and willing to travel
• Must possess a Hunter Mentality and exert an abundance of confidence.
• A self-starter who takes initiative and generates ideas on how to find and grow new business
• Proven record of closing deals and exceeding revenue targets, including achieving annual multi-million-dollar sales goals
• Demonstrated ability to foster strong relationships with key stakeholders, influencers, and decisions makers up to and including C-level suite
• Excellent organizational and time management skills
• Ability to work independently but within a team environment

Competencies:

• Task Management – Organizing and prioritizing tasks. Managing time to maximize personal productivity. Estimating task duration and completing tasks when promised. Multi-tasking.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Making good decisions and solving problems while under pressure.
• Attitude & Teamwork– Projecting confidence tempered with humility. Must be a team player willing both to steer the team towards success and to fully support the team when others are steering.
• Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
• Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
• Strategic Account Planning and Management – Critically assessing current client environment and developing strategic plans for each client within assigned account base identifying areas of both opportunity and risk, whether obvious or not, and using this plan to best position our products and services.

Contact: Pam Inglis – pinglis@rostie.com OR 1-800-647-0780 EXT 11129

Field I.T. Support Technician

• JOB ID: 3327
• Mississauga, ON

Reports to: Manager of Service and Operations. Secondary to the Systems Administrator, I.T Project Coordinator depending on the projects they are assigned.

Position Description:

This position is responsible for providing onsite technical support related to computer systems, hardware, or software at the client’s business locations.

This position will be a client facing resource for and will perform initial and secondary physical analysis and troubleshooting to rectify problems and, if necessary, suggest enhanced products and services to prevent the problem in the future. This could also include project deployments.

Key Accountabilities:

• Collaborating with the Help Desk Technicians, Systems Administrator, Project Coordinator and I.T. Support Specialist to provide onsite assistance to clients at their physical office locations.
• Proactively assess clients I.T. infrastructure. Build and provide clients with thoughtful I.T. solutions up to our standards and related I.T. advice.
• Complete tickets once assigned, ensuring all notes are documented and tickets are closed out.
• Creation of new tickets as additional work is identified while at the client’s location.
• Notify sales, or appropriate personnel of an additional sale or scope of work quotes to be processed.
• Provide onsite/remote technology support to a broad range of clients.
• Triage and document all issues, troubleshooting steps and final resolution in helpdesk ticketing system with detail.
• Track, resolve and fully document all customer support tickets as assigned.
• Develop and conduct basic training programs on how to use hardware and applications; draft user manuals and/or document process and procedures.
• Perform bench-level hardware troubleshooting and repair as needed.
• Perform any preparation work as needed for customer sites or projects.
• Create (if required/asked for) or read all notes (if provided) on any tickets or project instructions at least 2 days in advance of any onsite job and ensure all necessary tools and products before leaving the office to go onsite.
• Perform preventative maintenance on customers’ networks and systems.
• Escalate complex issues to the Systems Administrators as needed.
• Assist the team with technology projects and deployments.
• Communicate daily with customers, coworkers, and management.

Specific Job Tasks:

• Provide photos as needed and written updates from any onsite visit and include in ticketing system.
• Work as a Help Desk Technician providing support remotely when there is no on-site work required.
• Working within ticketing system to create tickets, complete detailed time entries, document notes and forward schedule where appropriate.
• Working with in house document management programs to add data to pre-existing assets.
• Configure and set up access of printers, scanners, workstations, laptops, tablets, Wi-Fi, WAP, basic router/WAN, switch and VLAN configurations and NAS.
• Setup Office 365 software including email configuration.
• Setup RMM sites AV, firewall, router configuration, server, WAP, UBI controllers.
• Roll out RMM and AV on workstations and servers as required.
• Troubleshoot and complete diagnostics for basic email user issues, office 365 products, workstations, laptops, tablets, OS related issues, printer/scanner, workstations, and basic server issues.
• Complete various level networking functions including Routing, switching and other network services
• Support troubleshooting third party software including QuickBooks, Sage and others.
• Support Antivirus policies but setting up, completing software updates, rollbacks and general remediation.
• Complete Disaster Recovery set up and configurations related to all servers, workstations and 365 Microsoft programs.
• Provide Escalation Support to Help Desk Service Technicians or Junior level Support Technicians.
• Other duties as assigned.

Position Expectations – Must Haves:

• 3+ years of desktop experience.
• 1+ years server experience.
• Excellent hardware and software troubleshooting abilities.
• A+, Network +, Security+, MCSE, MCITP, MSCA, CCNA or equivalent a plus.
• Excellent communications/customer relationship skills.
• Intermediate knowledge of desktop operating systems.
• Intermediate knowledge of Microsoft Office applications.
• Basic knowledge of networked workstation and server configurations.
• Experience in Routers and Network Switches configurations.
• Excellent organizational skills.
• Ability to assist with lifting gear as required.
• This position will remote (Work from Home Office) when not at client site in the Greater Toronto Area
• Possess a valid Driver’s License and Clean Driving record.

Nice to have:

• Working knowledge of IT Glue.
• Working knowledge of Connectwise
• Working knowledge of N-able/Solar Winds RMM
• Previous leadership skills.
• Ability to influence without authority.
• Previous sales or customer service experience.
• An ergonomically designed work from home office space.

Contact: Rostie & Associates – rostie@rostie.com

 

As 2022 is quickly coming to a close, we wanted to take a moment to thank all of the clients, candidates and partners that we had the privilege of working with over the past year.

We recruited for so many fantastic HOT JOBS and, in the process, met some amazing people along the way!

Our work has taken us across Canada and the United States from east to west coast – and just about every place in between.

The roles have really run the gamut from Data Engineers to Sales Engineers; Director of Channel Partnerships, Account Executives, Managers of Global Support,  Product Management and Product Development.  The industries have also been incredibly diverse from Global Supply Chain Automation, Cloud Security, Network Security, FinTech, Threat Intelligence, Managed IT Services and VOIP Business Services.

All of us at Rostie & Associates are excited for a new year to begin and look forward speaking to working with you all again as well as beginning new relationships.

But, the year isn’t over yet and we’re still a week or so away from 2023 and we’ve still got some great roles on the go!

L3 Technical Support (London, ON) and a Field IT Support Technician (Mississauga, ON) for an IT Managed Services Provider.

Sales Executive (Philadelphia, New York City Metro or Boston) for a global leader in cloud treasury and finance solutions space.

Community Associate (Toronto) for The Rostie Group, Toronto Waterfront’s premiere flexible office space and meeting room provider.

Please feel free to reach out to us at rostie@rostie.com to learn more about these or other roles found on our website – or if you are looking to hire amazing talent now or in the new year!

 

It’s #TechTuesday – and Rostie & Associates is cooking with new roles across North America!

Looking to make a career change? Check out some of our #Hot Jobs!

Community Associate – Toronto, ON

• JOB ID: 3324
• Toronto, ON

About The Rostie Group

The Rostie Group is a premiere flexible office space and meeting room provider located on Toronto’s Waterfront. We provide full service executive offices, team spaces, collaboration facilities, meeting and training rooms, and virtual office services.

Job Overview

The Community Associate will work with other members of the Rostie Group team to ensure our operations are running smoothly and that all Community Members are having an exceptional experience. The Community Associate will also ensure that meeting room and office set-ups are completed according to spec.

Key Responsibilities

• Meeting room set-ups and tear downs
• Office set ups and reconfigurations
• Greet all arriving clients
• Direct clients to proper offices or meeting rooms
• Receive and Forward phone calls
• Mail collection and handling
• Arrange couriers
• Assist with client reservations
• CRM Data Management
• Weekly billing for reception services
• On-site client & technical support

Skills & Qualifications

• Strong customer service background
• Excellent communication skills, both written and verbal
• Exceptional time management, organizational and people skills
• Proficient with video technology platforms and general tech knowledge
• Ability to move 23 kilos

Our Ideal Team Member

• You’re energetic and active in building meaningful relationships
• You’re a creative thinker, flexible and appreciate a little creative chaos
• You thrive under pressure and want to work with the best team at all times
• You’re always in search of new ideas and love a good challenge
• You speak up and expect to be heard and you always do what it takes to do better

Why The Rostie Group?

Join a winning team. We excel in our industry because we foster an amazing community and culture both within our team and within our workspace.

• Growth opportunities with competitive salaries
• Ability to learn all facets of business with hands-on approach
• Close proximity to Toronto’s Waterfront
• Weekly social events, periodic company gatherings
• Full health benefits and free gym memberships
• PATH Connected to Union Station

Contact: Tyler Blackwell & Spencer Anderson, rostie@rostie.com

Level 3 – Technical Specialist (Support) – London, ON

• JOB ID: 3318
• London, ON, Canada

Our client is a fast-growing, Canadian IT support and solutions company that offers great benefits, lots of room for growth, encourages training and a good work life balance. Their people are fun and are proud to say that they are “geeky”. Above all, they take pride in what they do.

This is a great opportunity to work in a rewarding work environment with a forward-thinking company leading the SMB technology management space. We are looking for someone who is a good fit with our existing service team, who has excellent organizational skills and who can work both as part of a team or independently. This individual will be responsible but not limited to providing our highest tier technical support related to computers systems, networking, server hardware or software while also being an escalation point to level 1 and 2 technical team members. This position will be a high-level resource for business customers and will perform advanced analysis and troubleshooting to rectify any issues or problems and, if necessary, take ownership and resolve from end to end.

Essential duties and responsibilities:

Primary Level 3 Technician Responsibilities:

• High level technology support to a broad range of businesses.
• Triage/Document all issues, troubleshooting steps and final resolution in helpdesk ticketing system.
• Track and resolve customer support tickets as assigned
• Develop and conduct basic training programs for L1 and L2 on how to use hardware and applications; draft user manuals and/or document process and procedures.
• Provide highest tier support for clients and specialized projects.
• Act as highest tier escalation point for L1 and L2 technicians.
• Assist the team with technology projects and deployments as needed.
• Regularly communicate with customers, coworkers, and management.

Primary Level 3 Technician Responsibilities:

• High level technology support to a broad range of businesses.
• Triage/Document all issues, troubleshooting steps and final resolution in helpdesk ticketing system.
• Track and resolve customer support tickets as assigned
• Develop and conduct basic training programs for L1 and L2 on how to use hardware and applications; draft user manuals and/or document process and procedures.
• Provide highest tier support for clients and specialized projects.
• Act as highest tier escalation point for L1 and L2 technicians.
• Assist the team with technology projects and deployments as needed.
• Regularly communicate with customers, coworkers, and management.

ADVANCED TECHNICAL SKILL SETS REQUIRED:

FIREWALLS

• Security – Implementation and troubleshooting
• Connectivity issues and intermittent problems.
• Vendors – FortiGate, Meraki, Sophos, Cisco, Juniper

VPN

• Configuring – Site to Site, Device to Site, Mesh setup between multiple sites
• Troubleshoot – Application problems over VPN, Performance issues, Routing issues
• Vendors – FortiGate, Meraki, Sophos, Cisco, Juniper, Microsoft

VLAN

• Configure – Multiple VLANS with separation for security and management separation
• Troubleshooting – Security, Inter VLAN routing, policies
• Vendors – FortiGate, TP-Link, Ubiquity, Cisco, Meraki

NETWORKING

• Making sure that all networking devices are configured securely and correctly

DATA CENTER

• Configure – FortiGate, VLANS, SSL’s, VPN’s, Security, Server Clusters, Backups
• Troubleshot – Security, Connectivity, VPN’s Performance, Server Crashes

CITRIX

• Configure – NetScaler, Remote App, Remote desktop, VDI, Security
• Troubleshoot – Connectivity, Performance, Reliability
• Configure – Hosts, Virtual Machines, Resources, Networking, Security
• Troubleshoot – Connectivity, Performance, Resources

SAN

• Configure – Switches, Networking, SAN Setup & Security, Resources, Backup
• Troubleshoot – Connectivity, Performance, Security, Reliability

Routing and Remote Access

• Configure – Remote Desktop Gateway, VPN, Remote Desktop Services, Request and Install SSL Certs
• Troubleshoot – Connectivity, Performance, Security, SSL

SQL

• Configure – Installation, Security, Resources, Accessibility, Backups, Maintenance
• Troubleshoot – Connectivity, Performance, Security, 3rd party connectivity
• Tenant creation, management, setup, migrations and provide troubleshooting as needed for Clients and L1/2 technicians.

Responsible to:

Manager of Service and Operations

Responsible for:

Supporting Technicians Level 1 (Help Desk) and level 2

Qualities we look for:

• Proactive with strong problem-solving skills
• Strong interpersonal, analytical and organizational skills
• Strong written and verbal communication with effective client follow up skills.
• A determination to achieve and succeed
• Team orientated player
• Ability to multitask
• The willingness to listen to feedback and use it to improve

Requirements:

• Excellent hardware and software troubleshooting abilities.
• Excellent communications/customer relationship skills
• Advanced knowledge of desktop operating systems
• Advanced knowledge of Microsoft Office applications
• Advanced knowledge of networked workstation and server configurations
• Advanced knowledge in Routers and Network Switches configurations
• Excellent organizational skills
• 5+ years of server/desktop/networking experience
• Previous experience working in an MSP a plus
• A+, Network +, Security+, MCSE, MCITP, MSCA, CCNA or equivalent a plus

This position will be on-site at employers location and some client visits may be required.

Contact: Rostie & Associates – rostie@rostie.com

VP of Customer Success – Remote, USA

• JOB ID: 3323,
• Fully Remote – United States

Our client provides disruptive technology designed around the analyst first.

About the company

Our threat intelligence platform provides automation and efficiencies, putting the analyst back into the role they thrive in – thinking. Threat intelligence is at the heart of our technology that integrates disparate controls into a single platform, automates analyst workflows and cyber defense mitigation actions, and enables organizations to have intelligence-driven operations at the heart of their security missions.

About the role

Our customer success team is the engine that drives our global consumer reach in cybersecurity. We are seeking a qualified VP of Customer Success who has in-depth knowledge of and experience with the creating, implementing, and tracking customer success activities. We’re seeking a quick learner with strong negotiating skills, and someone with a track record of success who can inspire the same in others. The role demands a leader with a sharp mind and the ability to coach, advise, motivate their team to create and maintain a high-performance customer success force

Objectives of the role

• Build and develop a high-performance Customer Success team to help scale and grow the business
• Develop and deploy strategies, action plans and playbooks to improve the customer experience, increase customer retention and enable account growth
• Hire, train, motivate, and advise a team of customer success managers
• Strong passion for constant learning
• Represent our company, with a comprehensive understanding of our offerings
• Achieve company objectives through effective planning, setting sales goals, analyzing performance data, and projecting future performance
• 5-7 years as Director of Customer Success with a high-growth tech startup
• Experience managing a high-performance team
• Strong problem-solving and analytical skills
• Equal parts strategic and operational — willing to roll up your sleeves and dive into account strategy and campaign set-ups when necessary
• Excellent communication skills to effectively collaborate with clients, including senior stakeholders
• Experience in any of the following is preferred: Digital/Technical Customer Success, high-growth tech startup, cybersecurity

Benefits of working with our client

• Fully remote position – we have been remote before remote was cool!
• Take time off when you need it
• 401k
• Full medical, dental and vision

Contact: John Anderson – john@rostie.com OR 1-800-647-0780 EXT 11122

Senior Sales Executive – Global Services – Eastern, USA

• JOB ID: 3321
• Eastern, USA

As a member of the North American Sales organization, the Senior Sales Executive will be responsible for selling our clients complete suite of services. This will include: FO/MO/BO outsourced services, Advisory services and CSS/MSP services. This seasoned sales executive will focus on building a pipeline and generating new client business. The successful candidate will display a strong understanding of the asset management industry and be comfortable presenting fully integrated technology and staffing solutions to senior level executives. In addition to having 7-10+ years of senior sales experience positioning solutions in the investment management arena, the ideal candidate will possess excellent verbal, written, interpersonal and relationship selling skills.

Essential Duties/Responsibilities:

• Generate prospects and manage a sales pipeline sufficient to achieve quota targets.
• Build pipeline across assigned territory through business development and networking opportunities.
• Develop and communicate effective business and action plans to address opportunities.
• Coordinate and collaborate with appropriate sales consultants and support resources to successfully deliver sales solutions to clients.
• Actively contribute to knowledge sharing on client needs and context.
• Conduct needs/solutions analysis to effectively position solutions
• Generate and follow up on proposals/offers to prospects.
• Identify and understand key decision makers, users and influencers at assigned customer organizations.
• Develop and maintain high-level relationships with key decision makers.
• Ensure highest level of client satisfaction and reference-ability.

<h@>Competencies:

• Task Management – Organizing and prioritizing tasks. Managing time to maximize personal productivity.
• Estimating task duration and completing tasks when promised. Multi-tasking.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Making good decisions and solving problems while under pressure.
• Attitude & Teamwork– Projecting confidence tempered with humility. Must be a team player willing both to steer the team towards success and to fully support the team when others are steering.
• Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Requirements:

• Minimum of 7-10+ years of successful direct selling experience to investment management firms, hedge funds or fund administrators.
• Bachelor’s Degree (Finance/Technology discipline preferred).
• Strong industry experience, specifically in investment management, with the ability to talk on a peer-to-peer level with senior portfolio managers, compliance officer traders, technology offices and C-level executives.
• Highly energetic, pro-active and creative.
• Superior presentation skills, both oral and written.
• Available and willing to travel 50%+ of the time.

Contact: Pam Inglis – pinglis@rostie.com OR 1-800-647-0780 EXT 11129

 

VP of Customer Success

• JOB ID: 3323
• Fully Remote – United States

Our client provides disruptive technology designed around the analyst first.

About the company

Our threat intelligence platform provides automation and efficiencies, putting the analyst back into the role they thrive in – thinking. Threat intelligence is at the heart of our technology that integrates disparate controls into a single platform, automates analyst workflows and cyber defense mitigation actions, and enables organizations to have intelligence-driven operations at the heart of their security missions.

About the role

Our customer success team is the engine that drives our global consumer reach in cybersecurity. We are seeking a qualified VP of Customer Success who has in-depth knowledge of and experience with the creating, implementing, and tracking customer success activities. We’re seeking a quick learner with strong negotiating skills, and someone with a track record of success who can inspire the same in others. The role demands a leader with a sharp mind and the ability to coach, advise, motivate their team to create and maintain a high-performance customer success force

Objectives of the role

• Build and develop a high-performance Customer Success team to help scale and grow the business
• Develop and deploy strategies, action plans and playbooks to improve the customer experience, increase customer retention and enable account growth
• Hire, train, motivate, and advise a team of customer success managers
• Strong passion for constant learning
• Represent our company, with a comprehensive understanding of our offerings
• Achieve company objectives through effective planning, setting sales goals, analyzing performance data, and projecting future performance
• 5-7 years as Director of Customer Success with a high-growth tech startup
• Experience managing a high-performance team
• Strong problem-solving and analytical skills
• Equal parts strategic and operational — willing to roll up your sleeves and dive into account strategy and campaign set-ups when necessary
• Excellent communication skills to effectively collaborate with clients, including senior stakeholders
• Experience in any of the following is preferred: Digital/Technical Customer Success, high-growth tech startup, cybersecurity

Benefits of working with our client

• Fully remote position – we have been remote before remote was cool!
• Take time off when you need it
• 401k
• Full medical, dental and vision

Contact: John Anderson – john@rostie.com OR 1-800-647-0780 EXT 11122