Field I.T Support Technician (L3), London, ON

Position Description:

This position is responsible for providing remote and onsite technical support related to computer systems, hardware, or software to a broad range of clients..

You will be a client facing resource and will perform initial and secondary physical analysis and troubleshooting to rectify problems and, if necessary, suggest enhanced products and services to prevent the problem in the future. This could also include project deployments.

This is not a remote position. You will be a highly valued member of the team and will be required to be in-office when not at client site.

Position Expectations – Must have:

  • Valid, clean drivers license/record and a reliable, fully insured vehicle
  • 7+ years of desktop experience.
  • 5+ years server experience
  • 5+ years experience in advanced routing, switching, and wireless networking.
  • Excellent hardware and software troubleshooting abilities.
  • A+, Network +, Security+, MCSE, MCITP, MSCA, CCNA or equivalent a plus.
  • FortiGate, Meraki, and Cisco routers and switches.
  • Intermediate knowledge of desktop operating systems and Microsoft Office Applications
  • Basic knowledge of networked workstation and server configurations.
  • Ability to assist with lifting gear as required.
  • Candidates must have experience working for a Canadian IT/MSP Service Provider
  • Ability to work from the London office and ability to travel to client sites within Ontario.

  • Position Expectations – Nice to have:

  • Working knowledge of ConnectWise, IT Glue and N-able/Solar Winds RMM
  • Previous leadership skills.
  • Ability to influence without authority.
  • Previous sales or customer service experience.
  • An ergonomically designed work from home office space.

  • Please contact Pam Inglis for more details at Ref: Rostie Job ID# 3345