It’s #TechTuesday – and Rostie & Associates is cooking with new roles across North America!
Looking to make a career change? Check out some of our #Hot Jobs!
Community Associate – Toronto, ON
- JOB ID: 3324
- Toronto, ON
About The Rostie Group
The Rostie Group is a premiere flexible office space and meeting room provider located on Toronto’s Waterfront. We provide full service executive offices, team spaces, collaboration facilities, meeting and training rooms, and virtual office services.
Job Overview
The Community Associate will work with other members of the Rostie Group team to ensure our operations are running smoothly and that all Community Members are having an exceptional experience. The Community Associate will also ensure that meeting room and office set-ups are completed according to spec.
Key Responsibilities
- Meeting room set-ups and tear downs
- Office set ups and reconfigurations
- Greet all arriving clients
- Direct clients to proper offices or meeting rooms
- Receive and Forward phone calls
- Mail collection and handling
- Arrange couriers
- Assist with client reservations
- CRM Data Management
- Weekly billing for reception services
- On-site client & technical support
Skills & Qualifications
- Strong customer service background
- Excellent communication skills, both written and verbal
- Exceptional time management, organizational and people skills
- Proficient with video technology platforms and general tech knowledge
- Ability to move 23 kilos
Our Ideal Team Member
- You’re energetic and active in building meaningful relationships
- You’re a creative thinker, flexible and appreciate a little creative chaos
- You thrive under pressure and want to work with the best team at all times
- You’re always in search of new ideas and love a good challenge
- You speak up and expect to be heard and you always do what it takes to do better
Why The Rostie Group?
Join a winning team. We excel in our industry because we foster an amazing community and culture both within our team and within our workspace.
- Growth opportunities with competitive salaries
- Ability to learn all facets of business with hands-on approach
- Close proximity to Toronto’s Waterfront
- Weekly social events, periodic company gatherings
- Full health benefits and free gym memberships
- PATH Connected to Union Station
Contact: Tyler Blackwell & Spencer Anderson, rostie@rostie.com
Level 3 – Technical Specialist (Support) – London, ON
- JOB ID: 3318
- London, ON, Canada
Our client is a fast-growing, Canadian IT support and solutions company that offers great benefits, lots of room for growth, encourages training and a good work life balance. Their people are fun and are proud to say that they are “geeky”. Above all, they take pride in what they do.
This is a great opportunity to work in a rewarding work environment with a forward-thinking company leading the SMB technology management space. We are looking for someone who is a good fit with our existing service team, who has excellent organizational skills and who can work both as part of a team or independently. This individual will be responsible but not limited to providing our highest tier technical support related to computers systems, networking, server hardware or software while also being an escalation point to level 1 and 2 technical team members. This position will be a high-level resource for business customers and will perform advanced analysis and troubleshooting to rectify any issues or problems and, if necessary, take ownership and resolve from end to end.
Essential duties and responsibilities:
Primary Level 3 Technician Responsibilities:
- High level technology support to a broad range of businesses.
- Triage/Document all issues, troubleshooting steps and final resolution in helpdesk ticketing system.
- Track and resolve customer support tickets as assigned
- Develop and conduct basic training programs for L1 and L2 on how to use hardware and applications; draft user manuals and/or document process and procedures.
- Provide highest tier support for clients and specialized projects.
- Act as highest tier escalation point for L1 and L2 technicians.
- Assist the team with technology projects and deployments as needed.
- Regularly communicate with customers, coworkers, and management.
Primary Level 3 Technician Responsibilities:
- High level technology support to a broad range of businesses.
- Triage/Document all issues, troubleshooting steps and final resolution in helpdesk ticketing system.
- Track and resolve customer support tickets as assigned
- Develop and conduct basic training programs for L1 and L2 on how to use hardware and applications; draft user manuals and/or document process and procedures.
- Provide highest tier support for clients and specialized projects.
- Act as highest tier escalation point for L1 and L2 technicians.
- Assist the team with technology projects and deployments as needed.
- Regularly communicate with customers, coworkers, and management.
ADVANCED TECHNICAL SKILL SETS REQUIRED:
FIREWALLS
- Security – Implementation and troubleshooting
- Connectivity issues and intermittent problems.
- Vendors – FortiGate, Meraki, Sophos, Cisco, Juniper
VPN
- Configuring – Site to Site, Device to Site, Mesh setup between multiple sites
- Troubleshoot – Application problems over VPN, Performance issues, Routing issues
- Vendors – FortiGate, Meraki, Sophos, Cisco, Juniper, Microsoft
VLAN
- Configure – Multiple VLANS with separation for security and management separation
- Troubleshooting – Security, Inter VLAN routing, policies
- Vendors – FortiGate, TP-Link, Ubiquity, Cisco, Meraki
NETWORKING
- Making sure that all networking devices are configured securely and correctly
DATA CENTER
- Configure – FortiGate, VLANS, SSL’s, VPN’s, Security, Server Clusters, Backups
- Troubleshot – Security, Connectivity, VPN’s Performance, Server Crashes
CITRIX
- Configure – NetScaler, Remote App, Remote desktop, VDI, Security
- Troubleshoot – Connectivity, Performance, Reliability
- Configure – Hosts, Virtual Machines, Resources, Networking, Security
- Troubleshoot – Connectivity, Performance, Resources
SAN
- Configure – Switches, Networking, SAN Setup & Security, Resources, Backup
- Troubleshoot – Connectivity, Performance, Security, Reliability
Routing and Remote Access
- Configure – Remote Desktop Gateway, VPN, Remote Desktop Services, Request and Install SSL Certs
- Troubleshoot – Connectivity, Performance, Security, SSL
SQL
- Configure – Installation, Security, Resources, Accessibility, Backups, Maintenance
- Troubleshoot – Connectivity, Performance, Security, 3rd party connectivity
- Tenant creation, management, setup, migrations and provide troubleshooting as needed for Clients and L1/2 technicians.
Responsible to:
Manager of Service and Operations
Responsible for:
Supporting Technicians Level 1 (Help Desk) and level 2
Qualities we look for:
- Proactive with strong problem-solving skills
- Strong interpersonal, analytical and organizational skills
- Strong written and verbal communication with effective client follow up skills.
- A determination to achieve and succeed
- Team orientated player
- Ability to multitask
- The willingness to listen to feedback and use it to improve
Requirements:
- Excellent hardware and software troubleshooting abilities.
- Excellent communications/customer relationship skills
- Advanced knowledge of desktop operating systems
- Advanced knowledge of Microsoft Office applications
- Advanced knowledge of networked workstation and server configurations
- Advanced knowledge in Routers and Network Switches configurations
- Excellent organizational skills
- 5+ years of server/desktop/networking experience
- Previous experience working in an MSP a plus
- A+, Network +, Security+, MCSE, MCITP, MSCA, CCNA or equivalent a plus
This position will be on-site at employers location and some client visits may be required.
Contact: Rostie & Associates – rostie@rostie.com
VP of Customer Success – Remote, USA
- JOB ID: 3323,
- Fully Remote – United States
Our client provides disruptive technology designed around the analyst first.
About the company
Our threat intelligence platform provides automation and efficiencies, putting the analyst back into the role they thrive in – thinking. Threat intelligence is at the heart of our technology that integrates disparate controls into a single platform, automates analyst workflows and cyber defense mitigation actions, and enables organizations to have intelligence-driven operations at the heart of their security missions.
About the role
Our customer success team is the engine that drives our global consumer reach in cybersecurity. We are seeking a qualified VP of Customer Success who has in-depth knowledge of and experience with the creating, implementing, and tracking customer success activities. We’re seeking a quick learner with strong negotiating skills, and someone with a track record of success who can inspire the same in others. The role demands a leader with a sharp mind and the ability to coach, advise, motivate their team to create and maintain a high-performance customer success force
Objectives of the role
- Build and develop a high-performance Customer Success team to help scale and grow the business
- Develop and deploy strategies, action plans and playbooks to improve the customer experience, increase customer retention and enable account growth
- Hire, train, motivate, and advise a team of customer success managers
- Strong passion for constant learning
- Represent our company, with a comprehensive understanding of our offerings
- Achieve company objectives through effective planning, setting sales goals, analyzing performance data, and projecting future performance
- 5-7 years as Director of Customer Success with a high-growth tech startup
- Experience managing a high-performance team
- Strong problem-solving and analytical skills
- Equal parts strategic and operational — willing to roll up your sleeves and dive into account strategy and campaign set-ups when necessary
- Excellent communication skills to effectively collaborate with clients, including senior stakeholders
- Experience in any of the following is preferred: Digital/Technical Customer Success, high-growth tech startup, cybersecurity
Benefits of working with our client
- Fully remote position – we have been remote before remote was cool!
- Take time off when you need it
- 401k
- Full medical, dental and vision
Contact: John Anderson – john@rostie.com OR 1-800-647-0780 EXT 11122
Senior Sales Executive – Global Services – Eastern, USA
- JOB ID: 3321
- Eastern, USA
As a member of the North American Sales organization, the Senior Sales Executive will be responsible for selling our clients complete suite of services. This will include: FO/MO/BO outsourced services, Advisory services and CSS/MSP services. This seasoned sales executive will focus on building a pipeline and generating new client business. The successful candidate will display a strong understanding of the asset management industry and be comfortable presenting fully integrated technology and staffing solutions to senior level executives. In addition to having 7-10+ years of senior sales experience positioning solutions in the investment management arena, the ideal candidate will possess excellent verbal, written, interpersonal and relationship selling skills.
Essential Duties/Responsibilities:
- Generate prospects and manage a sales pipeline sufficient to achieve quota targets.
- Build pipeline across assigned territory through business development and networking opportunities.
- Develop and communicate effective business and action plans to address opportunities.
- Coordinate and collaborate with appropriate sales consultants and support resources to successfully deliver sales solutions to clients.
- Actively contribute to knowledge sharing on client needs and context.
- Conduct needs/solutions analysis to effectively position solutions
- Generate and follow up on proposals/offers to prospects.
- Identify and understand key decision makers, users and influencers at assigned customer organizations.
- Develop and maintain high-level relationships with key decision makers.
- Ensure highest level of client satisfaction and reference-ability.
<h@>Competencies:
- Task Management – Organizing and prioritizing tasks. Managing time to maximize personal productivity.
- Estimating task duration and completing tasks when promised. Multi-tasking.
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Making good decisions and solving problems while under pressure.
- Attitude & Teamwork– Projecting confidence tempered with humility. Must be a team player willing both to steer the team towards success and to fully support the team when others are steering.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Requirements:
- Minimum of 7-10+ years of successful direct selling experience to investment management firms, hedge funds or fund administrators.
- Bachelor’s Degree (Finance/Technology discipline preferred).
- Strong industry experience, specifically in investment management, with the ability to talk on a peer-to-peer level with senior portfolio managers, compliance officer traders, technology offices and C-level executives.
- Highly energetic, pro-active and creative.
- Superior presentation skills, both oral and written.
- Available and willing to travel 50%+ of the time.
Contact: Pam Inglis – pinglis@rostie.com OR 1-800-647-0780 EXT 11129