It’s #TechTuesday – and Rostie & Associates is cooking with new roles across North America!
Looking to make a career change? Check out some of our #Hot Jobs!
Level 3 – Technical Specialist (Support) – London, ON
- JOB ID: 3318
- London, ON, Canada
Our client is a fast-growing, Canadian IT support and solutions company that offers great benefits, lots of room for growth, encourages training and a good work life balance. Their people are fun and are proud to say that they are “geeky”. Above all, they take pride in what they do.
This is a great opportunity to work in a rewarding work environment with a forward-thinking company leading the SMB technology management space. We are looking for someone who is a good fit with our existing service team, who has excellent organizational skills and who can work both as part of a team or independently. This individual will be responsible but not limited to providing our highest tier technical support related to computers systems, networking, server hardware or software while also being an escalation point to level 1 and 2 technical team members. This position will be a high-level resource for business customers and will perform advanced analysis and troubleshooting to rectify any issues or problems and, if necessary, take ownership and resolve from end to end.
Essential duties and responsibilities:
Primary Level 3 Technician Responsibilities:
- High level technology support to a broad range of businesses.
- Triage/Document all issues, troubleshooting steps and final resolution in helpdesk ticketing system.
- Track and resolve customer support tickets as assigned
- Develop and conduct basic training programs for L1 and L2 on how to use hardware and applications; draft user manuals and/or document process and procedures.
- Provide highest tier support for clients and specialized projects.
- Act as highest tier escalation point for L1 and L2 technicians.
- Assist the team with technology projects and deployments as needed.
- Regularly communicate with customers, coworkers, and management.
Primary Level 3 Technician Responsibilities:
- High level technology support to a broad range of businesses.
- Triage/Document all issues, troubleshooting steps and final resolution in helpdesk ticketing system.
- Track and resolve customer support tickets as assigned
- Develop and conduct basic training programs for L1 and L2 on how to use hardware and applications; draft user manuals and/or document process and procedures.
- Provide highest tier support for clients and specialized projects.
- Act as highest tier escalation point for L1 and L2 technicians.
- Assist the team with technology projects and deployments as needed.
- Regularly communicate with customers, coworkers, and management.
ADVANCED TECHNICAL SKILL SETS REQUIRED:
FIREWALLS
- Security – Implementation and troubleshooting
- Connectivity issues and intermittent problems.
- Vendors – FortiGate, Meraki, Sophos, Cisco, Juniper
VPN
- Configuring – Site to Site, Device to Site, Mesh setup between multiple sites
- Troubleshoot – Application problems over VPN, Performance issues, Routing issues
- Vendors – FortiGate, Meraki, Sophos, Cisco, Juniper, Microsoft
VLAN
- Configure – Multiple VLANS with separation for security and management separation
- Troubleshooting – Security, Inter VLAN routing, policies
- Vendors – FortiGate, TP-Link, Ubiquity, Cisco, Meraki
NETWORKING
- Making sure that all networking devices are configured securely and correctly
DATA CENTER
- Configure – FortiGate, VLANS, SSL’s, VPN’s, Security, Server Clusters, Backups
- Troubleshot – Security, Connectivity, VPN’s Performance, Server Crashes
CITRIX
- Configure – NetScaler, Remote App, Remote desktop, VDI, Security
- Troubleshoot – Connectivity, Performance, Reliability
- Configure – Hosts, Virtual Machines, Resources, Networking, Security
- Troubleshoot – Connectivity, Performance, Resources
SAN
- Configure – Switches, Networking, SAN Setup & Security, Resources, Backup
- Troubleshoot – Connectivity, Performance, Security, Reliability
Routing and Remote Access
- Configure – Remote Desktop Gateway, VPN, Remote Desktop Services, Request and Install SSL Certs
- Troubleshoot – Connectivity, Performance, Security, SSL
SQL
- Configure – Installation, Security, Resources, Accessibility, Backups, Maintenance
- Troubleshoot – Connectivity, Performance, Security, 3rd party connectivity
- Tenant creation, management, setup, migrations and provide troubleshooting as needed for Clients and L1/2 technicians.
Responsible to:
Manager of Service and Operations
Responsible for:
Supporting Technicians Level 1 (Help Desk) and level 2
Qualities we look for:
- Proactive with strong problem-solving skills
- Strong interpersonal, analytical and organizational skills
- Strong written and verbal communication with effective client follow up skills.
- A determination to achieve and succeed
- Team orientated player
- Ability to multitask
- The willingness to listen to feedback and use it to improve
Requirements:
- Excellent hardware and software troubleshooting abilities.
- Excellent communications/customer relationship skills
- Advanced knowledge of desktop operating systems
- Advanced knowledge of Microsoft Office applications
- Advanced knowledge of networked workstation and server configurations
- Advanced knowledge in Routers and Network Switches configurations
- Excellent organizational skills
- 5+ years of server/desktop/networking experience
- Previous experience working in an MSP a plus
- A+, Network +, Security+, MCSE, MCITP, MSCA, CCNA or equivalent a plus
This position will be on-site at employers location and some client visits may be required.
Contact: Rostie & Associates – rostie@rostie.com
Sales Executive – Lending & Leasing Software
- JOB ID: 3313
- Remote – USA
As a member of the North American Sales organization, the Sales Executive is a true “hunter” with a proven track record of generating new business and expanding market share. This representative will focus on managing a pipeline, the sales process and closing of deals. You are comfortable positioning lending and leasing software solutions and products to business/IT stakeholders and senior level executives. In addition to having 4+ years of sales experience preferably in the financial software arena, the ideal candidate will possess excellent verbal, written, interpersonal and relationship selling skills.
Excellent opportunity for a strong sales hunter with good command of the fin-tech space to have long-term, high earning potential through increased market penetration.
Essential Duties/Responsibilities:
- Generate demand to grow and maximize sales revenue
- Build pipeline across assigned territory through prospecting, business development, and networking initiatives
- Develop and execute sales strategy within assigned sales territory/book of clients Identify prospects, build pipeline, and conduct effective, consultative meetings with prospects/clients to assess needs/solutions analysis
- Develop and maintain potential and existing opportunities
- Generate and follow up on proposals/offers to prospects/clients
- Manage full sales cycle: Develop, advance, and close sales opportunities and software agreements
- Work in close coordination with executive management and other internal teams (Client Services, Marketing, Pre-Sales)
- Actively contribute to knowledge sharing within the organization on client needs, trends and context as well as industry experience in support of the advancement of the client’s suite of products and services.
Requirements:
- Solid track-record of successful direct, full life cycle (prospecting to close) selling experience to commercial banking and/or small business banking customers
- Bachelor’s Degree (Finance/Technology discipline preferred).
- Strong industry experience preferred, specifically in commercial banking and leasing, with the ability to communicate with senior portfolio managers, credit officers/managers, risk managers/officers and C-level executives.
- Highly energetic, pro-active and creative.
- Superior communication and presentation skills, both oral and written.
- Available and willing to travel
- Must possess a Hunter Mentality and exert an abundance of confidence.
- A self-starter who takes initiative and generates ideas on how to find and grow new business
- Proven record of closing deals and exceeding revenue targets, including achieving annual multi-million-dollar sales goals
- Demonstrated ability to foster strong relationships with key stakeholders, influencers, and decisions makers up to and including C-level suite
- Excellent organizational and time management skills
- Ability to work independently but within a team environment
Competencies:
- Task Management – Organizing and prioritizing tasks. Managing time to maximize personal productivity. Estimating task duration and completing tasks when promised. Multi-tasking.
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Making good decisions and solving problems while under pressure.
- Attitude & Teamwork– Projecting confidence tempered with humility. Must be a team player willing both to steer the team towards success and to fully support the team when others are steering.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
- Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
- Strategic Account Planning and Management – Critically assessing current client environment and developing strategic plans for each client within assigned account base identifying areas of both opportunity and risk, whether obvious or not, and using this plan to best position our products and services.
Contact: Pam Inglis – pinglis@rostie.com OR 1-800-647-0780 EXT 11129
Field I.T. Support Technician
- JOB ID: 3327
- Mississauga, ON
Reports to: Manager of Service and Operations. Secondary to the Systems Administrator, I.T Project Coordinator depending on the projects they are assigned.
Position Description:
This position is responsible for providing onsite technical support related to computer systems, hardware, or software at the client’s business locations.
This position will be a client facing resource for and will perform initial and secondary physical analysis and troubleshooting to rectify problems and, if necessary, suggest enhanced products and services to prevent the problem in the future. This could also include project deployments.
Key Accountabilities:
- Collaborating with the Help Desk Technicians, Systems Administrator, Project Coordinator and I.T. Support Specialist to provide onsite assistance to clients at their physical office locations.
- Proactively assess clients I.T. infrastructure. Build and provide clients with thoughtful I.T. solutions up to our standards and related I.T. advice.
- Complete tickets once assigned, ensuring all notes are documented and tickets are closed out.
- Creation of new tickets as additional work is identified while at the client’s location.
- Notify sales, or appropriate personnel of an additional sale or scope of work quotes to be processed.
- Provide onsite/remote technology support to a broad range of clients.
- Triage and document all issues, troubleshooting steps and final resolution in helpdesk ticketing system with detail.
- Track, resolve and fully document all customer support tickets as assigned.
- Develop and conduct basic training programs on how to use hardware and applications; draft user manuals and/or document process and procedures.
- Perform bench-level hardware troubleshooting and repair as needed.
- Perform any preparation work as needed for customer sites or projects.
- Create (if required/asked for) or read all notes (if provided) on any tickets or project instructions at least 2 days in advance of any onsite job and ensure all necessary tools and products before leaving the office to go onsite.
- Perform preventative maintenance on customers’ networks and systems.
- Escalate complex issues to the Systems Administrators as needed.
- Assist the team with technology projects and deployments.
- Communicate daily with customers, coworkers, and management.
Specific Job Tasks:
- Provide photos as needed and written updates from any onsite visit and include in ticketing system.
- Work as a Help Desk Technician providing support remotely when there is no on-site work required.
- Working within ticketing system to create tickets, complete detailed time entries, document notes and forward schedule where appropriate.
- Working with in house document management programs to add data to pre-existing assets.
- Configure and set up access of printers, scanners, workstations, laptops, tablets, Wi-Fi, WAP, basic router/WAN, switch and VLAN configurations and NAS.
- Setup Office 365 software including email configuration.
- Setup RMM sites AV, firewall, router configuration, server, WAP, UBI controllers.
- Roll out RMM and AV on workstations and servers as required.
- Troubleshoot and complete diagnostics for basic email user issues, office 365 products, workstations, laptops, tablets, OS related issues, printer/scanner, workstations, and basic server issues.
- Complete various level networking functions including Routing, switching and other network services
- Support troubleshooting third party software including QuickBooks, Sage and others.
- Support Antivirus policies but setting up, completing software updates, rollbacks and general remediation.
- Complete Disaster Recovery set up and configurations related to all servers, workstations and 365 Microsoft programs.
- Provide Escalation Support to Help Desk Service Technicians or Junior level Support Technicians.
- Other duties as assigned.
Position Expectations – Must Haves:
- 3+ years of desktop experience.
- 1+ years server experience.
- Excellent hardware and software troubleshooting abilities.
- A+, Network +, Security+, MCSE, MCITP, MSCA, CCNA or equivalent a plus.
- Excellent communications/customer relationship skills.
- Intermediate knowledge of desktop operating systems.
- Intermediate knowledge of Microsoft Office applications.
- Basic knowledge of networked workstation and server configurations.
- Experience in Routers and Network Switches configurations.
- Excellent organizational skills.
- Ability to assist with lifting gear as required.
- This position will remote (Work from Home Office) when not at client site in the Greater Toronto Area
- Possess a valid Driver’s License and Clean Driving record.
Nice to have:
- Working knowledge of IT Glue.
- Working knowledge of Connectwise
- Working knowledge of N-able/Solar Winds RMM
- Previous leadership skills.
- Ability to influence without authority.
- Previous sales or customer service experience.
- An ergonomically designed work from home office space.
Contact: Rostie & Associates – rostie@rostie.com