It’s #TechTuesday – and Rostie & Associates is cooking with new roles right here in Ontario!
Looking to make a career change? Check out some of our #Hot Jobs!
Community Associate – Toronto, ON
- JOB ID: 3324
- Toronto, ON
About The Rostie Group
The Rostie Group is a premiere flexible office space and meeting room provider located on Toronto’s Waterfront. We provide full service executive offices, team spaces, collaboration facilities, meeting and training rooms, and virtual office services.
Job Overview
The Community Associate will work with other members of the Rostie Group team to ensure our operations are running smoothly and that all Community Members are having an exceptional experience. The Community Associate will also ensure that meeting room and office set-ups are completed according to spec.
Key Responsibilities
- Meeting room set-ups and tear downs
- Office set ups and reconfigurations
- Greet all arriving clients
- Direct clients to proper offices or meeting rooms
- Receive and Forward phone calls
- Mail collection and handling
- Arrange couriers
- Assist with client reservations
- CRM Data Management
- Weekly billing for reception services
- On-site client & technical support
Skills & Qualifications
- Strong customer service background
- Excellent communication skills, both written and verbal
- Exceptional time management, organizational and people skills
- Proficient with video technology platforms and general tech knowledge
- Ability to move 23 kilos
Our Ideal Team Member
- You’re energetic and active in building meaningful relationships
- You’re a creative thinker, flexible and appreciate a little creative chaos
- You thrive under pressure and want to work with the best team at all times
- You’re always in search of new ideas and love a good challenge
- You speak up and expect to be heard and you always do what it takes to do better
Why The Rostie Group?
Join a winning team. We excel in our industry because we foster an amazing community and culture both within our team and within our workspace.
- Growth opportunities with competitive salaries
- Ability to learn all facets of business with hands-on approach
- Close proximity to Toronto’s Waterfront
- Weekly social events, periodic company gatherings
- Full health benefits and free gym memberships
- PATH Connected to Union Station
Contact: Tyler Blackwell & Spencer Anderson, rostie@rostie.com
Level 3 – Technical Specialist (Support) – London, ON
- JOB ID: 3318
- London, ON, Canada
Our client is a fast-growing, Canadian IT support and solutions company that offers great benefits, lots of room for growth, encourages training and a good work life balance. Their people are fun and are proud to say that they are “geeky”. Above all, they take pride in what they do.
This is a great opportunity to work in a rewarding work environment with a forward-thinking company leading the SMB technology management space. We are looking for someone who is a good fit with our existing service team, who has excellent organizational skills and who can work both as part of a team or independently. This individual will be responsible but not limited to providing our highest tier technical support related to computers systems, networking, server hardware or software while also being an escalation point to level 1 and 2 technical team members. This position will be a high-level resource for business customers and will perform advanced analysis and troubleshooting to rectify any issues or problems and, if necessary, take ownership and resolve from end to end.
Essential duties and responsibilities:
Primary Level 3 Technician Responsibilities:
- High level technology support to a broad range of businesses.
- Triage/Document all issues, troubleshooting steps and final resolution in helpdesk ticketing system.
- Track and resolve customer support tickets as assigned
- Develop and conduct basic training programs for L1 and L2 on how to use hardware and applications; draft user manuals and/or document process and procedures.
- Provide highest tier support for clients and specialized projects.
- Act as highest tier escalation point for L1 and L2 technicians.
- Assist the team with technology projects and deployments as needed.
- Regularly communicate with customers, coworkers, and management.
Primary Level 3 Technician Responsibilities:
- High level technology support to a broad range of businesses.
- Triage/Document all issues, troubleshooting steps and final resolution in helpdesk ticketing system.
- Track and resolve customer support tickets as assigned
- Develop and conduct basic training programs for L1 and L2 on how to use hardware and applications; draft user manuals and/or document process and procedures.
- Provide highest tier support for clients and specialized projects.
- Act as highest tier escalation point for L1 and L2 technicians.
- Assist the team with technology projects and deployments as needed.
- Regularly communicate with customers, coworkers, and management.
ADVANCED TECHNICAL SKILL SETS REQUIRED:
FIREWALLS
- Security – Implementation and troubleshooting
- Connectivity issues and intermittent problems.
- Vendors – FortiGate, Meraki, Sophos, Cisco, Juniper
VPN
- Configuring – Site to Site, Device to Site, Mesh setup between multiple sites
- Troubleshoot – Application problems over VPN, Performance issues, Routing issues
- Vendors – FortiGate, Meraki, Sophos, Cisco, Juniper, Microsoft
VLAN
- Configure – Multiple VLANS with separation for security and management separation
- Troubleshooting – Security, Inter VLAN routing, policies
- Vendors – FortiGate, TP-Link, Ubiquity, Cisco, Meraki
NETWORKING
- Making sure that all networking devices are configured securely and correctly
DATA CENTER
- Configure – FortiGate, VLANS, SSL’s, VPN’s, Security, Server Clusters, Backups
- Troubleshot – Security, Connectivity, VPN’s Performance, Server Crashes
CITRIX
- Configure – NetScaler, Remote App, Remote desktop, VDI, Security
- Troubleshoot – Connectivity, Performance, Reliability
- Configure – Hosts, Virtual Machines, Resources, Networking, Security
- Troubleshoot – Connectivity, Performance, Resources
SAN
- Configure – Switches, Networking, SAN Setup & Security, Resources, Backup
- Troubleshoot – Connectivity, Performance, Security, Reliability
Routing and Remote Access
- Configure – Remote Desktop Gateway, VPN, Remote Desktop Services, Request and Install SSL Certs
- Troubleshoot – Connectivity, Performance, Security, SSL
SQL
- Configure – Installation, Security, Resources, Accessibility, Backups, Maintenance
- Troubleshoot – Connectivity, Performance, Security, 3rd party connectivity
- Tenant creation, management, setup, migrations and provide troubleshooting as needed for Clients and L1/2 technicians.
Responsible to:
Manager of Service and Operations
Responsible for:
Supporting Technicians Level 1 (Help Desk) and level 2
Qualities we look for:
- Proactive with strong problem-solving skills
- Strong interpersonal, analytical and organizational skills
- Strong written and verbal communication with effective client follow up skills.
- A determination to achieve and succeed
- Team orientated player
- Ability to multitask
- The willingness to listen to feedback and use it to improve
Requirements:
- Excellent hardware and software troubleshooting abilities.
- Excellent communications/customer relationship skills
- Advanced knowledge of desktop operating systems
- Advanced knowledge of Microsoft Office applications
- Advanced knowledge of networked workstation and server configurations
- Advanced knowledge in Routers and Network Switches configurations
- Excellent organizational skills
- 5+ years of server/desktop/networking experience
- Previous experience working in an MSP a plus
- A+, Network +, Security+, MCSE, MCITP, MSCA, CCNA or equivalent a plus
This position will be on-site at employers location and some client visits may be required.
Contact: Rostie & Associates – rostie@rostie.com