VP of Customer Success

JOB ID: 3323,Fully Remote - United States

Our client provides disruptive technology designed around the analyst first.

About the company

Our threat intelligence platform provides automation and efficiencies, putting the analyst back into the role they thrive in – thinking. Threat intelligence is at the heart of our technology that integrates disparate controls into a single platform, automates analyst workflows and cyber defense mitigation actions, and enables organizations to have intelligence-driven operations at the heart of their security missions.

About the role

Our customer success team is the engine that drives our global consumer reach in cybersecurity. We are seeking a qualified VP of Customer Success who has in-depth knowledge of and experience with the creating, implementing, and tracking customer success activities. We’re seeking a quick learner with strong negotiating skills, and someone with a track record of success who can inspire the same in others. The role demands a leader with a sharp mind and the ability to coach, advise, motivate their team to create and maintain a high-performance customer success force

Objectives of the role

  • Build and develop a high-performance Customer Success team to help scale and grow the business
  • Develop and deploy strategies, action plans and playbooks to improve the customer experience, increase customer retention and enable account growth
  • Hire, train, motivate, and advise a team of customer success managers
  • Strong passion for constant learning
  • Represent our company, with a comprehensive understanding of our offerings
  • Achieve company objectives through effective planning, setting sales goals, analyzing performance data, and projecting future performance
  • 5-7 years as Director of Customer Success with a high-growth tech startup
  • Experience managing a high-performance team
  • Strong problem-solving and analytical skills
  • Equal parts strategic and operational — willing to roll up your sleeves and dive into account strategy and campaign set-ups when necessary
  • Excellent communication skills to effectively collaborate with clients, including senior stakeholders
  • Experience in any of the following is preferred: Digital/Technical Customer Success, high-growth tech startup, cybersecurity

  • Benefits of working with our client

  • Fully remote position – we have been remote before remote was cool!
  • Take time off when you need it
  • 401k
  • Full medical, dental and vision
  • Consultant: John Anderson